TMC Solicitors Ltd - Complaint Procedure
We, at TMC Solicitors Ltd, are committed to providing the best possible legal service to all our clients. However, if at any point you become unhappy or concerned about the legal services, we have provided to you, then you should inform us immediately so that we can do our best to resolve the problem for you.
At first instance, it may be helpful to contact the caseworker who is working on your file to discuss any concerns and he/she will do his/her best to resolve the issues at this initial stage.
However, if your concerns were not resolved by the caseworker or you simply do not wish to raise concerns to them, you can raise your concerns to their supervising solicitor at the firm. You should be able to find this information in the initial client care letter.
If your concerns remain unresolved and you wish to make a formal complaint, please send your complaint in writing to the director/complaint’s handler Mr Muazzam Chughtai, by email info@tmcsolicitors.co.uk or by post to TMC Solicitors Ltd, 4 Central Buildings Kingsway Manchester M19 1SP.
The complainthandler will acknowledge your complaint within 14 days. He will have maximum of 08 weeks, from the date of formal complaint to him, to respond in writing. If it becomes necessary, the complaint handler may offer you to attend a face to face meeting with him for better understanding of your concerns and attempts to resolve it.
You are advised that whilst making a formal complaint to the complaint handler, please fully state your reasons for complaint with a possible resolution that you are intending to suggest to the TMC Solicitors.
If your complaint is against the firm’s complaint handler Mr Muazzam Chughtai, then either the complaint handler will consider your complaint himself or appoint another senior member of the team to investigate your complaint.
In the event that you are not happy with a final response, you can raise a formal complaint to the Legal Ombudsman. The Legal Ombudsman can help you if we are unable to resolve your complaint ourselves. They will look at your complaint independently and it will not affect how we handle your case. Before accepting a complaint for investigation, the Legal Ombudsman will check that you have tried to resolve your complaint with us first. If you have, then you must take your complaint to the Legal Ombudsman:
• Within six months of receiving our final response to your complaint; and
• No more than one year from the date of the act or omission being complained about;
or
• No more than one year from the date when you should reasonably have known that there was cause for complaint.
For more information about the Legal Ombudsman contact:
Call: 0300 555 0333 between 9.00 to 17.00.
Email: enquiries@legalombudsman.org.uk
Legal Ombudsman PO Box 6806, Wolverhampton, WV1 9WJ
In limited cases, you may be able to take your complaint to the Solicitors Regulation Authority in things like dishonesty, taking or losing your money or treating you unfairly because of your age, a disability or other characteristic. Visit SRA website https://www.sra.org.uk/consumers/problems/report-solicitor/ for more details.
We, The Specialized And UK's Top Immigration Solicitors At TMC Solicitors have a vast knowledge and over 20 years of combined practical experience of delivering over 98% Proven Success Ratio yet for our clients in their Family Visas Applications (Like - family visitor visa, Visiter visa UK etc). We can provide our excellent services at any stage of your Fiance Visa, Proposed Civil Partner Visa, Spouse Visa, Unmarried Partner Visa, Same Sex Partner Visa, Adult Dependent Visa, whether it is Entry Clearance, Switching A Visa ( 5 Years Or 10 Years Route), Renewal Of A Visa or it's ILR -As A Spouse.
We promise our area of expertise not only with successful application but for challenging the Refusal or Reapplying of A Visa Application too with the perfection of our skills and experience delivering the same Success Ratio.
We always offer 100% Confidential And Free Initial Assessment to our clients to assess and determine the circumstances keeping the objectives of our client on priority. That is why we suggest our clients to call us for the Free Initial Assessment for the better understandings of the grounds to get our Client's Objectives in the comfort of saving their time, money and hassle. We are never false to our words and believe in taking full responsibility of helping our client in any simple, complex or stressful Immigration Situation.
We, The Specialized And UK's Top Immigration Solicitors At TMC Solicitors have vast knowledge and over 20 years of combined practical experience of delivering over 95% Proven Success Ratio yet for our client in winning their Immigration Appeals even after the significant reduction in rights against the refusals of immigration application under the implementation of Immigration Act 2014.
We can provide our excellent services for In Country Appeals To the First Tier Tribunal For Family Visas, Appeals For Entry Clearance For Family Visas, Appeals Against Deportation Of Non EEA Nationals, Asylum And Human Rights Appeals. With our huge area of expertise and experience we are Perfectly maintaining the same success ratio for the Appeals To Upper Tribunal, Administrative and Judicial Review Against The Upper Tribunal, Appeals To The Court Of Appeal and Appeals To The Supreme Court with the solid grounds for the Applications Of Permission To Appeal To Upper Tribunal And Supreme Court.
We always offer 100% Confidential And Free Initial Assessment to our clients to assess and determine the circumstances keeping the objectives of our client on priority. That is why we suggest our clients to call us for the Free Initial Assessment for the better understandings of the grounds to get our Client's Objectives in the comfort of saving their time, money and hassle. We are never false to our words and believe in taking full responsibility of helping our client in any simple, complex or stressful Immigration Situation.
We, The Specialized And UK's Top Immigration Solicitors At TMC Solicitors have a vast knowledge and over 20 years of combined practical experience of delivering over 95% Proven Success Ratio yet for our clients in Legal Representation for Asylum Claims, Human Rights Claims, Deportation, Immigration Detention, Removal and Immigration Bails.
We will draft your legal representations for your Asylum Claims, Human Rights or Private Life Claims, One Stop Notices or Section 120 Representations.
We will provide our excellent services In any case of deportation orders against any client of any nationality. Our expert immigration solicitors would provide you legal representations in any case of Immigration Detention, Removal and Immigration Bails.
We always offer 100% Confidential And Free Initial Assessment to our clients to assess and determine the circumstances keeping the objectives of our client on priority. That is why we suggest our clients to call us for the Free Initial Assessment for the better understandings of the grounds to get our Client's Objectives in the comfort of saving their time, money and hassle. We are never false to our words and believe in taking full responsibility of helping our client in any simple, complex or stressful Immigration Situation.
Our leading immigration solutions are with an assurance of taking care of each and every step of the application process. We follow and adhere to all the essential standards in the way and provide concise, promising and efficient advice making sure that the likelihood of your visa or immigration be granted. We have developed panels of individual immigration solicitors with specific expertise to take care of each type of visa category. Just for an example, our corporate and business panel takes care of tier 1 and tier 2 visas and other solicitors handle partner visas and there are specialists who are meant to be handling complex European Immigration law cases. We make sure that your immigration cases and concerns are taken care of by the best top notch immigration solicitors who have the right level of skills and expertise in the area.
Being a highly reputed immigration law firm, our company is backed with the reliable team of knowledgeable and up-to-date experienced immigration solicitors and lawyers handling entry clearance settlement and non settlement cases with zeal and utter efficiency. Feel free to go through our services, information available on the website. When you decide to get in touch with one of the highly experienced immigration solicitors, simply e-mail or call us. The response will be given immediately from our side and we assure to serve you round the clock for none but the best level of responses.
We do have a simple and straightforward process assuring to help our clients and it is been mentioned in below:
We are true to our words and believe in taking the full responsibility of helping our clients in any simple, complex or stressful visa or immigration matter. With years of experience and insight of the industry, we cater world class legal immigration services, advice and support in both appeals and applications. We have actually carved recognition in the industry and are highly dedicated of offering the best level of services to all our clientele from all over.
The reasons are many. Our specialists go through each minor detail of your case and will assuredly issue all the engagement letters within 24 hours of time after the consultation. We have a big team of immigration solicitors and experts having vast and deep knowledge of their areas, so feel free to consult or meet any of them and feel the difference. We ensure that according to the demand and need of your issue, you will be provided with the respective time and respect and our experts will provide you the most honest, clear and effective advice as needed. Our stringent quality standards and assurance reflect the dedication and commitment towards work and clarity on the fact that we render none but the world class services at affordable prices.
Best solicitors ever they are doing a tremendous job with immigration problems. I applied for British passport and got two refusal letters then I decided to contact TMC solicitors and was granted British passport.
TMC Solicitors provides comprehensive professional legal advice. They are doing an amazing work helping people with UK immigration problems. They have brilliant and accomodating staff who had clarified all my queries with utmost patience. Very efficient and reliable. Very good documentation. Very confident in what they do and has been successful in helping me get visa for my wife. Thanks TMC solicitors. A special thanks to Muazzam and Hannah. I would strongly recommend TMC Solicitors to everybody.
Brilliant staff very supportive, I recommend them, they are so passionate about making sure the best is achieved. Thanks TMC Solicitors.
Tmc solicitor provide me excellent and professionals services.my kids case was very complicated but thank to tmc solicitor. Now my kid case is resolve.they give me best advise for my case .i specially thank to mr taimur and mr muazzam.Mr taimur was the only one answer my all question.i am so happy .thank to all tmc solicitor team.i highly recommend because they are honest ,efficient and reliable.
My case was quite complex and I was really scared about my spouse visa not being successful. But all the staff at TMC reassured me and Alhumdulilah today my husband has got his visa!! They have been very helpful to me! I used to call random times in the day and so many times and they always assured me that everything will be ok!! Thank You TMC Solicitors
TMC Solicitors provided excellent service. Very friendly and supportive staff, always available to clarify if any questions or doubts. The guidance throughout the application process was precise and upto the point. Thanks for all your help. TMC solicitors are definitely recommended.
TMC Solicitors are a dedicated law firm with a friendly team that are both professional and ethical in their business practice.
They are very thorough and their paper work is impeccable. They will always pick up your call or return your call if they are busy.
They guide and brief you well on what to expect regarding your case and are always happy to welcome you (if you need a one to one meeting) in their Manchester offices. I would strongly recommend their services to anyone requiring legal services both within and outside the UK.
TMC solicitors were asked to make an application for a difficult case that involve domestic psychological violence . They conducted there work professionally and with careful anticipation of what might the home office through at them. They succeeded in obtaining the residency approval. I highly recommend them and I wish them all the success they deserve.
TMC Solicitors are very professional and would lay out all the options available to you before advising on the best option to take. Recently had an immigration matter that was proving very difficult to handle in the U.K. Produced all the documents requested by the Solicitors and they drafted supporting letter to the home office. Was not expecting to hear back from the home office for a while but was pleasantly surprised when a positive result was granted to us in less than 5 months.
From skepticism to elation! I can’t thank you and your dedicated team enough for the outstanding results achieved.
From our first meeting in July with respect to a refused visitor’s visa, to our last in November for the intended spousal visa, it has been an emotional and financial roller coaster. My wife, my son and I are so ecstatic at the exceptional service, guidance and wisdom that TMC Solicitors Ltd, that we strongly believe in putting it in writing
A spousal visa is no joke, with Home Office making it extremely difficult for someone to bring their spouse to the UK. Besides the financial costs, the emotional strains are almost unbearable. The horror stories you hear and read about, give you sleepless nights. This is not for the faint hearted, and definitely something that you can’t do alone.
I would suggest anyone struggling to get a visa for your spouse to make contact with Muazzam at TMC. Be warned however, that you should listen closely to his advice, ensure that you give him all the facts. Supply everything that’s needed, miss nothing.
Thank you all, once again, for everything. We will be in touch for the visa extensions and the citizenship applications
Kind regards
AB
I was the first client to do the third party sponsor's with TMC solicitors Ltd and my application was successful. Asrar was my key worker he is professional and very polite thankyou for all your support
I would highly recommend TMC Solicitors in Manchester whom I used for my mother in law's immigration matter. TMC were very professional, friendly, empathetic with excellent communication and consequently we won our case and even went down in case history! TMC were very accommodating and the standard of their documentation is very good. Their fees are very reasonable and they are transparent. I also recommended them to my colleague for an unmarried partner visa and they behaved in the same professional manner and my colleague obtained the visa he required. I would recommend them again.
A special thanks to Asrar and to Muazzam. You guys did an excellent job and myself and my family will be forever grateful to TMC. May you continue to succeed in your business and grow.
The team was very friendly and helpful. Guided me through every step and was always available should I have any questions or concerns. Many thanks again for all your help.
They are very professional and I had a lot of support on this complicated process. My fiance got the EEA family permit visa in the first application,
Thanks,
GREAT SERVICE, CONFIDENT, RELIABLE, FAST RESPONSE KNOWLEDGEABLE etc...
I contacted a lot of solicitors before I spoke to ''Taimur'' form TMC Solicitors, Honestly after few attempts to speak to lawyers Taimur was the only one answered my questions with confidence and he actually knew what he was talking about, Taimur told me exactly what will happen in my case and he laid out all the options I have. He was always available to answer my concerns and to reassure me. YOU DON'T HAVE TO KEEP CHECKING on your case because they will contact you as soon as they receive any update. I would definitely recommend them to anyone.
DON'T HESITATE TO WORK WITH THEM
HIGHLY RECOMMENDED
To the point guideline of visa services. So there is no chance of wasting time and money on extra formalities which are not even required by home office. Highly Recommended!
TMC Solicitors provides a comprehensive and professional service they have brilliant staff giving people who needs help with immigration matters a top-class service I would personally recommend TMC Solicitors solicitors without a doubt thank you for helping me
What a brilliant staff and services TMC solicitors . you're doing such an amazing work.you are really saving people's life, time and money.Allah will reward you with his blessings and success.my spouse visa case was very complicated and hmo refused my 1st application no one solicitor was taking my case I was very depressed hopeless and then I found TMC solicitors took my case with guaranteed commitment and gave me hope of life and deal me like a family member won appeal straightway.Alhamdulillah.i will strongly recommend to everyone that if you want to save your time and money and most importantly staying away from your loved ones please contact them.TMC solicitors will never disappoint to anybody.great job TMC solicitors thanks from me and whole family.
5.0 star rating
Family Seek Visa help from TMC Solicitors. My sister and my two daughters have been refused a Genuine Standard Family UK Visiting Visa from Nigeria on several occasions. I finally sought for help from TMC Solicitors and they go through the previous refusal applications and they helped me to prepared a professional and well-presented application. The Solicitors ensure every points raised by the Entry Visa Clearance in the previous refusals were properly addressed, to my greatest shock and surprised the Entry Visa Clearance erroneously refused the Applicant's application. It was apparent that the ECO did not consider our new evidence submitted with the application. It was so sad and ridiculous that the ECO said there will be no Administrative Review or Appeal for the Applicant's . Thank God for TMC Solicitors that encourage me to challenge the decision. The solicitors wrote a Pre-Action Protocol letter to the Home Office and challenge the unreasonable decision of the ECO, shortly after they submitted an application for Judicial Review. At the end we received a good news from the Home Office that the Applicantions will be reconsidered and the Applicant's will be granted their Visa. I would like to use this opportunity to express my profound gratitude to TMC Solicitors for all their caring and professional dedication throughout the process. Thank you once again TMC Solicitors and I will always recommend your good work and services to anyone seeking help on their immigration problem.
Very happy with tmc solicitors my partner lives in Cyprus I have got my baby boy british passport very quickly within three weeks without DNA ..
TMC solicitors provide very quickly and professionaly services..
Thanks
TMC solicitors provide excellent service, it's the first time I have come across a very good solicitor, I have had bad experience in the past with other solicitors. All the staff here are really good and care about individual's applications, which i think is the key to a successful outcome. Hannah, Asrar Mauzam and the rest of the staff are all great and I would really recommend them to everyone. They are always there when you need to speak to them and deal with everything smoothly. Thank you TMC Solicitors
Great service from a top notch company absolutely amazing. With you every step of the way!!! Thank you!!!!
My case was to change my name by deed poll after getting divorced. This was done very quickly and professionally. I am now able to move on with my life. I am very happy. Thank you TMC Solicitors!
4 words for these guys
Friendly
Professional
Trustworty and
Knowledgable
These guys really know what they are doing and i am so happy that i used TMC Solicitors for my wife’s successful spouse settlement visa application
thank you very much
U A
Very friendly people, top class service.. won my case within a month, superb service...
I will 100% recommend you guys to everyone.
Best dedicated services I have ever had. Very professional and cooperative team. Resolved my Visa problem in a very short period. i'm very happy. Thanks TMC Solicitor !!
My case was rejected by home office , then I was lucky tonfind TMC solicitors because they took my case and dealt with it even if I only had short amount of time. They solved this professionally and in 10 mins the judge decided to accept the appeal. I would recommend without a doubt for people who needs help. They are very helpful and polite and even the prices are lower than other solicitors.
My Visa being rejected 2 times because of my criminal convictions, and I thank God for the TMC Solicitors for the helpful and professional services to fight and gain my Permit to stay in the UK. I will rate them as more than 100 percent. I highly recommended TMC Solicitor to use for any VISA REQUIREMENTS.
Very friendly, fast and great service . Helped me get a visa for my mrs and bring her over to the uk .very quick and efficient. Will definatley recomend to every one.. thank you
My future daughter-in-law had her fiancee visa refused on the grounds that she hadn't provided sufficient evidence of a long-term relationship with my son - she could have produced this if asked - and the whole family was deeply upset. In desperation we sought the legal advice of Immigration Solicitors 4me (locally known as TMC Solicitors). All the staff were extremely helpful and their legal expert, Muazzam Chughtai was fantastic. He looked carefully at all the documents we supplied and felt that my son's fiancee had such a strong case that she should apply again rather than appeal the original decision - which could take up to 48 weeks.
Muazzam gave us really good advice on what extra evidence we should provide and his covering letter was so strong that my son's fiancee was granted her visa less than 2 months after she was initially refused. It was the best Christmas present we could have wished for!
In conclusion, I can recommend them wholeheartedly if you want expert advice and help on immigration matters and visa applications.
Thank You TMC Solicitors for all your help and support,would most definitely highly recommend you for your outstanding services.
Very helpful staff.
brilliant staff, top class service, thanks again
I needed advice and I got a top class service